Effective Date: July 30, 2025

Pothos Events  is committed to protecting the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.pothosevents.com, or interact with us in connection with our events.

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Site.

01. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you:

  • Visit our Site
  • Purchase tickets for our events
  • Subscribe to our newsletter
  • Fill out a form (e.g., contact form, survey)
  • Participate in a contest or promotion
  • Interact with us on social media
  • Communicate with us via email or phone

The types of personal information we may collect include:

  • Contact Information: Name, email address, postal address, phone number.
  • Payment Information: Credit card details and billing information (processed securely through third-party payment processors). We do not store full credit card numbers on our servers.
  • Demographic Information: Age, gender, preferences, interests (optional).
  • Technical Information: IP address, browser type, operating system, referring URLs, access times, and website usage data (e.g., pages viewed, time spent on pages). This information is collected automatically through cookies and similar tracking technologies.
  • Marketing Preferences: Your preferences regarding receiving marketing communications from us.

02. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Manage Services:
    • Processing your ticket purchases and event registrations.
    • Sending you confirmations, updates, and important information about events you’ve booked.
    • Managing your account and providing customer support.
  • To Communicate with You:
    • Responding to your inquiries and requests.
    • Sending you newsletters, promotional offers, and information about upcoming events that may be of interest to you (if you have opted in to receive such communications).
    • Notifying you about changes to our terms, conditions, or policies.
  • To Improve Our Services:
    • Analyzing website usage and trends to enhance your experience on our Site.
    • Understanding audience demographics and preferences to tailor our event offerings.
    • Developing new events and features.
  • For Marketing and Advertising:
    • Delivering targeted advertising and promotional content based on your interests.
    • Measuring the effectiveness of our marketing campaigns.
  • For Security and Fraud Prevention:
    • Protecting our Site, services, and users from fraud and unauthorized access.
    • Complying with legal obligations and enforcing our terms and conditions.

03. Sharing Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, ticketing platforms, marketing agencies, website hosting providers, and IT support. These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
  • Event Partners: For specific events, we may share limited necessary information (e.g., name, ticket type) with event partners (e.g., venues, artists, sponsors) to facilitate event operations or for marketing purposes related to that specific event, but only with your consent or if explicitly stated at the time of purchase.
  • Legal Compliance and Protection: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, restructuring, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

04. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to collect information about your Browse activities on our Site.

  • Cookies: Small data files stored on your device that help us remember your preferences, track your usage, and improve our services.
  • Web Beacons/Pixels: Small graphic images used to track your activity on our Site and measure the effectiveness of our marketing.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.

05. Your Choices and Rights

You have certain rights regarding your personal information:

  • Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections of any inaccuracies.
  • Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly. Please note that even if you opt out of marketing emails, we may still send you non-promotional communications, such as event updates or service-related notifications.
  • Data Portability: In certain circumstances, you may have the right to request a copy of your personal data in a structured, commonly used, machine-readable format.
  • Erasure (Right to be Forgotten): You may have the right to request the deletion of your personal information, subject to certain legal obligations or legitimate interests that may require us to retain some information.
  • Restriction of Processing: You may have the right to request that we restrict the processing of your personal information in certain situations.
  • Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.

06. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

07. Third-Party Websites

Our Site may contain links to third-party websites that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

08. Children’s Privacy

Our Site and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to remove that information from our servers.

09. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after the posting of a revised Privacy Policy constitutes your acceptance of the changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

events@pothosevents.com

+46764405695

Thank you for trusting Pothos Events with your information.